Bids-Plus.com | Free Online Auction, Buy Now & Swap Website

Bids-Plus.com

auction, buy now and swap website

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14 Dec. 2017  CET - Advanced Search

Help Topics

  • Registration

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    Introduction

    A short introduction on what the site is about and how to register

    Welcome to Bids-Plus.com !
     
    Bids-plus.com is an online international marketplace and partner network (like any open market) where members are brought together to bid, make offers, swap, buy, sell and advertise items and/or services. The platform is based around it's members and their needs to facilitate the contact and secure the transactions between users depending on their status (buyer or seller).
     
    • All sellers can create listings of items for sale as an auction, direct sale (Buy Now option), accept offers, and/or swap in a variety of different ways for a single, or for a quantity amount of items.
    • All buyers can place bids on auctions, buy immediately (Buy Now option), place offers, and/or swap either for a single, or for a quantity amount of items.
     
    Free Registration ! Enjoy the website and use responsibly as it will benefit you as a member, and therefore other members too.
     

    General

    A few general rules to register to Bids-Plus.com

    - There is no fee to join Bids-Plus.com, so the registration and membership is free of any charge.
    - Anybody worldwide may become a member as long as they have a minimum age of 18 years.
     

    Individual or Business Membership

    Are you registering as an individual or for a business ?

    - New users may join as an individual or as a business.
    - Business members have the possibility to enter a business/company name and optional VAT (Tax) number. This information will be indicated on all sales receipts/invoices.
    - Existing members have the possibility to change their membership type at any moment on the Manage Information page of the member's account.
    - All members may sell, or buy any items available on the website.
     

    Main Details

    What is needed to register, and how to manage your personal details

    - All new users must indicate their personal details during registration.
    - Only the following personal details will be needed to register as a new member: Full Name, address (street, number, town and country), date of birth and e-mail address.
    - Special care should be taken when filling out any personal details as these details are necessary to manage transactions (ie: Shipping address, contact information...) so should be double-checked before confirming registration.
    - Existing members have the possibility to change their personal details at any moment on the Manage Information page of the member's account.
    - All member's personal information is protected and remains confidential, and therefore will never be communicated to other members except if necessary to correctly manage transactions.
    - Bids-Plus will never ask for any sensitive information from members, and members should never communicate sensitive information to any other members (eg: Login information, password, credit card number, secret codes (CVV or PIN codes)...etc).
     

    Account Details

    A valid e-mail address and activation key to secure your registration

    - A valid e-mail address is associated with each member's account, so a current and active e-mail address will need to be communicated, accessed and confirmed to validate your membership.
    - New members will be asked to create their own personal username (pseudo) during registration. This username will be used to identify that member to all other members throughout the website so it will need to be unique. The username will be checked for validity during registration and cannot be modified thereafter.
    - Existing members have the possibility to modify their e-mail address at any time on the Manage Information page of the member's account.
    - An Activation Key will be communicated by e-mail after registration and needs to be kept secure as needed to request a new password if necessary.
    - Existing members have the possibility to modify their account password by requesting a new password on the Request New Password page.
     

    Account Balance & Direct Payment Settings

    Your online account balance (e-Wallet) to receive and send payments, upload and withdraw credit, all for free !

    - When registering, the new member will be issued with an Account Balance (e-Wallet) that the member can use to receive and send payments, as well as upload and withdraw credit with their PayPal or bank account, all for free !
    - A direct payment (PayPal) e-mail address can be communicated on the Manage Payments page of the member's account to enable a direct payment of bought items for buyers, to receive direct payments for sold items for sellers, to pay site fees, and to upload or withdraw credit from the online Account Balance (e-Wallet).
     

    Terms & Conditions

    The rules and limitations that keep you satisfied

    - The Terms & Conditions must be accepted to confirm member registration.
     

    Privacy Policy

    What we do to keep your personal information confidential

    - For more information about personal information and security, please consult the Privacy Policy.
     

  • Your Account

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    General

    The sections of your account and why get it verified ?

    - When you register with Bids-Plus, a personal account will be opened to manage your transactions and all options.
    - Your personal account is divided into seven sections :
    My Account - Messaging - Buy - Sell - Feedback - Dispute Manager - Extras
    - A refundable verification fee of 1€ will be charged to either or both buyer's and/or seller's direct payment method if they wish to get their account verified.
    The verified account is shown to other members and is an advantage to both buyers and sellers.
     

    Account Balance (e-Wallet)

    Your account balance and what it can be used for ?

    - When you open a account with Bids-Plus, an account balance is available to all members to manage their transactions.
    - Members can use their full account balance to pay store fees.
    - Members can use their available account balance to purchase items, pay store fees, upload credit and withdraw funds.
    - All account balance transactions are free of any extra charge.
    - Advantages:
    i) No extra payment fees - Upload credit to your account for free from PayPal or by International Bank Transfer and use that credit to make purchases free of any extra payment charges and/or commissions.
    ii) Free funds withdrawl - Withdraw funds from your account balance to your personal account for free. Funds can be transfered to a PayPal account or to an International Bank Account (IBAN) via Bank Transfer.
    iii) Enhanced security - Payment security ensured to both buyers and sellers when using the account balance to pay for purchase.
    Buyer Protection: Payment kept on hold to the seller and released only if the seller completes the transaction (buyer receives and is satified with the item purchased).
    Seller Protection: Guaranteed direct payment for the item purchased (if seller obligations are fulfilled) at no extra cost. The held payment is controlled only by Bids-Plus. Automatic release of withheld payment after 45 days from purchase date even if the buyer does not send indication to release payment (unless dispute in progress).
    iv) Extra security - Transaction controls and systems available to both buyers and sellers.
    Eliminate foul play with dispute resolution system (Non-Received/Wrong Item and/or Withheld Payment disputes).
    The Pending Payments manager in the member's account is for all members (buyers and sellers) to control and manage open pending payments.
    Track records of all transactions and managing directives to ensure a maximum control and regulation to all members: Contact, Status Indicators, Send Reminders, Dispute Management & Mediation.
     

    My Account

    Managing your account information, payments, refund requests, your transaction history and reporting abuse

    Manage Information
    The Manage Information page is used to modify any account personal information: Account Type (individual or business), Name, Address and E-mail Address.
    Manage Payments
    The Manage Payments page is used to see global information on the account, dispute information, and the account balance. The account balance can also be ajusted (upload credit and/or withdraw funds). Members can also modify any payment information: Billing Address, Direct Payment Settings and Bank Transfer Details (Withdraw bank details  and/or seller bank details which are communicated to buyers on item purchase if sellers accept payments from buyers via bank transfer).
    Pending Payments
    If buyers pay their purchases with their account balance (e-wallet), buyers can manage, and sellers control, the pending payments held by Bids-Plus to ensure the correct completion of transactions on the Pending Payments page of the member's account. The pending payments are divided into two sections depending on the relation of the member to the transaction.
    - As Buyer:
    Buyers can follow purchases paid with their account balance and held temporarily by Bids-Plus untill the seller completes their obligations. Information provided includes the pending payment status and action options available to the buyer. These actions include contacting the seller, releasing the payment, and release reminders received from the seller. Buyers also have the obligation to inform Bids-Plus that they have received and are satified with their purchase to enable Bids-Plus to release the pending payment to sellers. If buyers do not comply promptly (with no buyer dispute in progress - Non-Received/Wrong Item), they risk after three reminders the opening of a Withheld Payment dispute by the seller.
    - As Seller:
    Sellers can follow the payments paid by buyers with their account balance and held temporarily by Bids-Plus untill the seller completes their obligations. Information provided includes the pending payment status and action options available to the seller. These actions include contacting the buyer, sending release reminders to the buyer and opening if necessary (after three reminders) a Withheld Payment dispute against the buyer. Sellers have the obligation to respect the item description and shipping information provided for the item they sell. The sooner the seller sends the item, the sooner the buyer will receive the item bought and informs Bids-Plus to release the pending payment to the seller. If sellers do not ship rapidly and/or respect the item description provided to buyers, they risk not only the opening of a Non-Received/Wrong Item dispute by the buyer, but also the prolonged delay for the release of the pending buyer's payment.
    Withdraw Funds
    All members may withdraw funds from their account balance to their personal private or business bank account and/or PayPal account. All withdraw requests are free of any charges and can be requested on the Transfer Credit page of the member's account. The withdraw details and status can be verified in the Withdraw History of the same section. Successful withdraw requests are confirmed within 1-2 business days for PayPal transfers and 2-3 business days for International Bank Transfers. Withdraw requests to an international bank account requires an International Bank Account Number (IBAN), Account Name (holder), Bank Name and bank BIC/SWIFT Code. No withdraw requests will be possible unless all the information required is provided.
    Refund Requests (FSF)
    Final Sale Fees (FSF) refunds can be requested by sellers for transactions where the buyer did not pay for their purchase. The Final Sale Fee is the commission fee charged by Bids-Plus to seller on a successful sale. Bids-Plus oversees FSF refunds to control and enforce site policies to members who do not pay for their purchases. Sellers will therefore be required to open an Unpaid Item dispute and report the dispute to our site mediator to qualify for a FSF refund. FSF refund requests can be controlled on the Refund Requests (FSF) page of the member's account. Buyers who do not pay for their purchases are issued a Unpaid Item flag visible to other members. Multiple flags (5) will result in account limitations, and even account suspension.
    Account History
    The Account History page of the member's account is also used to see global information on the account, notified dispute information, and the account balance. The account balance can be equally adjusted (upload credit and/or withdraw funds). A date/period select and proceed button is available to view a detailed table about all account balance movement and details: Transaction ID, Details, Document, Type, Date, Amount and Balance. This information helps members identify and control all account balance transactions with available documents and details.
    Report Abuse
    Members may report any abuse of our Terms & Conditions by other members on the Report Abuse page of the member's account. Any report filed must be neutral, justified and detailed so that we can conduct a thorough investigation into the abuse signaled.
     

  • How To Buy ?

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    General

    Bids-Plus is designed as a marketplace, an online platform with tools to facilitate and secure the exchange between members (buyers and sellers). Bids-Plus has also been developed around its members to facilitate the user experience, and especially for buyers, creating an environment which simplifies the search for items, but also facilitates and secures communications, purchases and payments.
    There are no personal limitations to becoming a member and therefore the same is for buying on Bids-Plus except of having a minimum age of 18 years and respecting the Buyer's Agreement below.
    To start buying, all that has to be done is to register for free as a new member by filling out the registration form. A registration e-mail will be sent immediately to the e-mail address provided with a link to confirm registration. Once confirmed, full access to My Account will be granted with all the it's features.
     

    The Buyer's Agreement

    When buying an item, the buyer agrees to the rules of the Buyer's Agreement that:
     
    The buyer is responsible for reading the full item listing before making a bid, commiting to buy, or making an offer. The buyer enters into a legally binding contract to purchase and pay for the item(s) when they commit to buy the item(s), if they have the winning bid (or the bid is otherwise accepted), or that the offer is accepted.
     
    This rule is only to enforce the terms of usage and to protect other members. Failure to comply would be a breach of the Bids-Plus Terms & Conditions accepted by the member during registration with a risk of penalty and even account suspension on multiple misuse. This rule is only to enforce the terms of usage and to protect other members.
     

    Browsing, Watching & Sharing Items for Sale

    Once registration has been confirmed, the user becomes a full member to Bids-Plus and has full access to all the items available to them on the website.
    Members have multiple options to search, browse, consult, watch, follow and share items. These options include and the list is not exhaustive:
    - Top search bar
    - Top menu category browsing
    - Top menu member's store browsing
    - Category left menu browsing
    - Category left menu filtering
    - Category top menu tabs
    - Category list filtering
    - Item page top right watch item
    - All pages top right share toolbar...
     

    Watching - Item & Keyword Watch

    Item Description Page & Watched Items List
    Items can be placed in Watched Items list from the item's description page. The member simply has to click on Watch Item link situated top right of the item page. Once the item has been added to the list it can be followed Watched Items page of the member's account. The information available on the Watched Items page includes item details (name, image, item number and title with links to the item description page), the auction sale/start price, the current bid with status if the buyer has the current highest bid and/or link to place a first/new bid, the time left before the end of the auction, and delete options to remove a watched item from the list. An e-mail notification is sent to members to inform them of any new bids from other members on items in their watch list giving all the equal opportunity to win the item.
    Watch Keywords List
    Members can add keywords to the Keywords Watch list available on the Keywords Watch page of the member's account. When a seller creates a new item listing title with corresponding keywords as in the keywords watch list, the member will be notified by e-mail that a new item listing has been published with those keywords.
     

    Placing A Bid

    Members may place a bid on an auction via the item description page.
    Quantity Auctions
    Bids-Plus accepts quantity auctions, so if a quantity of items are available for auction, a member may place a bid for a quantity of items available where the bid placed would be the price per item for the quantity requested. Quantity auctions operates on the Requested - Awarded rule as the highest bidder wins the quantity requested at the end of the auction.
    Example:
    Member A bids 10€ per item for 15 items on quantity auction with a total of 20 available items. Member B who wishes a quantity of 10 items would have to bid higher than the Member A bid for the bid to be accepted for the quantity requested by Member B. If Member B places the bid, the result would be:
    - Member A winning bid for a quantity of 10 items ie: 15 Requested - 10 Awarded (Total available 20 - 10 outbided by Member B).
    - Member B winning bid for a quantity of 10 items ie: 10 Requested - 10 Awarded (Total available 20 - 10 outbiding Member A).
    If Member A wishes their original quantity again of 15 items, they would have to make a new higher bid than Member B per item, and so forth untill the end of the auction. In conclusion, at the end of a quantity auction, there can be multiple winners of a quantity of items with the highest bidding member awarded the total quantity requested by that member. If other winning member(s) and a quantity available remaining, the members will be awarded the remaining quantity depending on the bid and the quantity available (see example table below).
     
    Quantity Available: 25
     
    Username:
    Bid Amount/Item:
    Proxy Bid:
    Date:
    Quantity:
    [Requested - Awarded]
    Member C (second bid)
    2,40€
    2,50€
    03 Apr. 2014 20:36:50
    5 - 5
    Member A
    2,20€
    2,20€
    03 Apr. 2014 18:10:09
    9 - 9
    Member B
    2,00€
    2,00€
    03 Apr. 2014 18:03:53
    20 - 11
    Member C
    1,50€
    1,50€
    03 Apr. 2014 16:29:36
    5 - 0
    Member C was able to regain the quantity requested, lost with Member A's bid, by adding a new higher bid and winning the quantity requested. Member A wins quantity requested at lower bid because the quantity remaining was sufficient to cover the offer and was not outbid by Member B. Member B was outbid by Member A and Member C and there was not a sufficient remaining quantity to cover the requested quantity because of priority to the higher bidders. Member B therefore wins the remaining quantity at the lower bid. In fairness, buyer Member B can agree to buy the remaining awarded, but because lower than requested, the buyer can ask from the seller the total quantity requested (if available by the seller), or to cancel the transaction as the seller gaines on the higher bids and is not able to supply the quantity requested.
     
    AutoBid
    Bids-Plus has an AutoBid feature. AutoBid is activated automatically on all auctions unless the seller disables AutoBid when listing the item(s). An AutoBid is a maximum bid by a bidder (buyer) held confidentially (private) by our system. Bids-Plus will place an automatic bid (a proxy bid for the bidder) only as much as the maximum bid necessary to maintain the bidder's top bid position or to meet the reserve price. When placing a bid, bidders can either place a normal minimum bid (public), or a maximum bid ( private - not used nor shown to other members) and the system will place an automatic new bid only if the bidder losses the top bid position to another bidder, even at the end of the auction. The advantage to a bidder is that they have a better chance of winning the item(s) with a maximum bid, and that the winning bid will always be inferior and/or limited to the maximum bid of the bidder or (in the case of) the reserve price.
    Example:
    - An item is on auction for a start price of 10€.
    - Member A places a minimum top bid of 12€ (bid increments of 2€).
    - Member B places a maximum top bid of 20€.
    - Member B is now the top bidder at 14€ (still bid increments of 2€), and even if Member A places a new bid of 16€, the system will place an automatic top proxy bid (AutoBid) for Member B at 18€.
    - Member A would have to place a new top bid higher then Member B's initial maximum bid of 20€ to be the new top bidder, or enter at any time a new maximum top bid higher than Member B's initial maximum bid to be the new top bidder... and so on.
     

    Buy Now

    Members can purchase immediately an item if the Buy Now option is available on the listing. The Buy Now option can be available in the following listings:
    - Site and/or Store listings
    - Standard Single or Quantity Auction listings
    - Full, Quick or only Buy Now listings
    The Buy Now option is not available for First Bidder auctions as it is the first bidder who automatically wins the auction. The Buy Now option can also be linked with the Direct Payment option where if sellers propose a direct payment method on the item, when purchases, the buyer will have a total of 72 hours (3 days) to complete the payment.
     

    Make Offers

    Members can make an offer on an item if the Make Offer option is available on the listing. The Make Offer option may be available in the following listings:
    - Site and/or Store listings
    - Standard Single or Quantity Auction listings
    - Full, Quick or only Buy Now listings
    The Make Offer option is not available for First Bidder auctions as it is the first bidder who automatically wins the auction. The offer range is determined by the seller and is indicated just below the make offer button on the item's description page. If a quantity auction, offers can be made for a quantity of items where the offer made by the buyer must be within the range and is the offer price per item. All members can manage offers made from the member's account.
    Offers from Buyers
    Buyers can consult the offers made for an item on the Items With Offers page of the member's account. Buyers can view the details and manage the offer by clicking on the View Offers link for the item offer. All information about the offer is available from the View Offers detailed page for the respective item. This information includes the item details and summary of the payment and shipping methods available, the offer type (Auction Offer, Swap Offer, Second Chance Offer) and offer details (username, quantity, amount, status and options). Buyers can consult and modify the offer using the offer options. Buyers are able to withdraw the offer using the options if the status is pending. If the offer is accepted by the seller, the item is won by the buyer, the transaction initiated, and the status changed to accepted. The buyer can then proceed to the Won Items page of the member's account to pay for the item and complete the transaction. Offers that are withdrawn by buyers, or declined by sellers, are also indicated as by the status on the View Offers detailed page.
    Offer to Sellers
    Sellers can consult the offers made for an item on the Bids / Offers page of the member's account. Sellers can view the details and manage the offer by clicking on the View Offers link for the item offer. All information about the offer are available from the View Offers detailed page for the respective item. This information includes the item details and summary of the payment and shipping methods available, the offer type (Auction Offer, Swap Offer, Second Chance Offer) and offer details (username, quantity, amount, status and options). Sellers can consult and modify the offer using the offer options. Sellers are able to accept or decline the offer using the options if the status is pending. If the offer is accepted by the seller, the item is won by the buyer, the transaction initiated, and the status changed to accepted. The seller can then proceed to the Sold Items page of the member's account to manage and complete the transaction. Offers that are withdrawn by buyers, or declined by sellers, are also indicated as by the status on the View Offers detailed page.
     

    Swap Offers

    Members can make a swap offer on an item if the Swap Offer option is available on the listing. The Swap Offer option may be available in the following listings:
    - Site and/or Store listings
    - Standard Single or Quantity Auction listings
    - Full, Quick or only Buy Now listings
    The Swap Offer option is not available for First Bidder auctions as it is the first bidder who automatically wins the auction. The offer details determined by the seller are indicated on the item's description page. Buyers are also invited to contact the seller for any more details before proposing a Swap Offer. If a quantity auction, offers can be made for a quantity of items, where the details of the offer made by the buyer must be indicated in the description when posting the offer. All members can manage offers made from their member's account.
    Consulting and managing the Swap Offers is the same for buyers and sellers respectively as described in Make Offers above, except for that the Swap Offer description is indicated in the View Offers detailed page instead of a price, and if the swap offer is accepted by the seller, Item Swapped is indicated on the Won Items page for the buyer, on the Sold Items page for the seller, and where appropriate instead of the sale price.
     

  • How To Sell ?

    Open or Close
     

    General

    Bids-Plus is developed as a marketplace, an online platform with tools to facilitate and secure the exchange between members (buyers and sellers). Bids-Plus is also designed around facilitating the user experience, and particularly for sellers, creating an environment where their items can be offered for sale with ease and fulfillment. There are no personal limitations to becoming a member and therefore the same is for selling on Bids-Plus except of having a minimum age of 18 years and respecting the agreement and listing rules in the Seller's Agreement and Selling Rules sections outlined below.
    To start selling, all that has to be done is to register for free as a new member by filling out the registration form. A registration e-mail will be sent immediately to the e-mail address provided with a link to confirm registration. Once confirmed, full access to My Account will be granted with all the it's features. We offer our selling services as a Pay-As-You-Sell general rule. This means that all selling site fees are optional when listing an item for sale, and that sellers pay a commission (FSF - Final Sale Fees) only if the item is sold (see Site Fees section below or the Site Fees details page). Members can therefore list one, or a quantity of items on auction or direct sale for FREE. Bids-Plus however offers optional listing features which are payable to sellers who would want to give a higher exposure on their item(s) for sale. To start selling, all members have to do is to create a listing for their item(s) on the Sell Item page.
     

    The Seller's Agreement

    When selling an item, the seller agrees to the rules of the Seller's Agreement that :
     
    The seller is fully responsible for the accuracy and content of the listing and the item advertised until the passage of ownership to the buyer. The seller is equally accountable for the contact with other members, as well as the management of the transactions engaged on the website. Professional sellers also accept full responsibility for declaring (if applicable) the transactions completed on the website for any possible accounting obligations.
     
    This rule is only to enforce the terms and to protect other members. Failure to comply would be a breach of the Bids-Plus Terms & Conditions accepted by the member during registration with a risk of penalty and even account suspension on multiple misuse.
     

    Selling Rules

    To sell on Bids-Plus, members have to follow the listing rules of Limitations and Good Practices:
    Limitations
    - Sellers have to respect the law when selling prohibited items. Sellers therefore recognize full responsiblity in listing sensitive items for sale, and that what they are selling does not infringe on any local and/or international law (international sellers). Sensitive items could include firearms, any weapons, any type of explosive device, ammunition, knives...
    - Offensive, racial or ethnically inappropriate items, illegal and/or sexual in nature items or services, are strictly prohibited.
    - Counterfeit and unauthorized copies of items protected by copyrights and/or registered trademarks are prohibited.
    - Copy and/or reproduction of any content (images, downloads, text...) published by other members on Bids-Plus is prohibited.
    Good Practices
    Sellers Must:
    - Publish an accurate, clear, concise and honest description of the item(s) for sale.
    - State the accessories if included (or not included) with an item to limit any confusion, or possible disputes after.
    Example: Indicate that if selling only a cell phone that no accessories are included, or if included that it is sold with battery, charger, memmory card...
    - Select the correct category and/or categories that correspond to the item(s) for sale.
    - List items that physically available in the quantity proposed for sale, or guarantee the availability and quantity within the delay indicated in the description of the item.
    - Send the item bought and paid for by the buyer within the delay indicated in the item's description.
    Sellers Are Requested:
    - To accordingly manage transactions and all features in the member's account.
    - To replying rapidly to other member's messages (within 2 business days).
     
    Bids-Plus holds the right without prior notice to cancel any listing, to apply limitations and/or restrictions, to suspend a member's account, if they feel that the member has infringed any site policies, or that they have acted in a harmful manner to any other members.
     

    Selling Item(s)

    Items can be offered for sale on the Sell Item page in just 3 easy steps: Item Details, Settings and Shipping & Payment.
    Item Details
    Sellers can choose from 3 listing types (Full, Quick or Buy Now), and 3 sale types (Standard, Quantity or First Bidder) when listing an item and are known as selling options.
    - Full Listing offers all possible features to choose from.
    - Quick Listing offers all features less : Bid Increments, Item Featuring, Private Auction, Accept Price Offers, Accept Swap Offers and Disable AutoBid, and is a fast way of creating a listing with only the basic features available.
    - Buy Now Listing offers features only in association to a direct sale (not an auction) so less Bid Increments, Private Auction, Accept Price Offers, Accept Swap Offers and Disable AutoBid, and is for sellers who wish to sell item(s) directly at a fixed price.
    - Standard Sale is for the sale of one single item.
    - Quantity Sale is for the sale of a quantity of items.
    - First Bidder Sale is for the sale of one single item where the auction has bid decrements untill the first bid who automatically wins the auction.
    The relationship between these selling options are illustrated in the table below.
     
     
    Once the selling options are set, sellers will need to add an item title, description and choose an appropriate category.
    - Title: The item title is limited to 80 characters. Sellers are not allowed to add any HTML.
    - Description: A full HTML editor is provided to create an item description. No javascript is allowed in the item description. Sellers are not allowed to copy or duplicate item descriptions from other member's listings.
    - Category: The listing can be added to any main or sub-category that must correspond as best to the item's classification. If sellers do not find an suitable category, then they may Suggest A Category via the provided link. Sellers can also add the item to an additional category.
    Settings
    The second step when creating a listing is the Settings page. This is where sellers will define the general settings and features for the item listing. The settings are divided into 3 major groups: Price Settings, Time and Bid Increment Settings, Featuring and Extra Option Settings.
    - Price Settings include the Currency, Starting Price, Reserve with Reserve Price, Buy Now with Buy Now Price and optional Apply Tax with link to configurate the Tax Rate Settings. The Apply Tax setting will automatically be enabled if the Tax Rate Settings are set, but sellers can enable or disable tax per listing. Apply Tax means that the price will be indicated with the sales tax per item included in the price at the tax rate set in Tax Rate Settings for buyers from the same country as the seller. Sales tax settings on items sold are only indicative on the website and therefore not contractual with Bids-Plus as it depends on each seller/buyer situation and their corresponding local tax laws. Sellers are solely responsable for any sales tax obligations (if applicable) on the sale of an item to a buyer. Generally, private sellers have no tax settings as no sales tax is charged on a private sale between members, and professional sellers charge sales tax depending on local take laws to buyers as is a commercial sale.
    - Time and Bid Increment Settings contains the Start Time which can be immediate or custom (future), the End Time (duration or custom), Bid Increment settings using either the built-in proportional bid increments or own custom bid increments. Bid Decrement settings are available for First Bidder auctions where the bid amount decreases untill a first bidder wins the auction. These settings include the Bid Decrement amount and the Decrement Interval in time.
    - Featuring and Extra Option Settings cover the Item Featuring settings (Home Page Featured, Category Page Featured, Highlighted Item and Bold Item); Private Auction setting whether the bidder username is hidden from other members but still visible to the seller; Accept Price Offers with price amount range and Accept Swap Offers settings and Disable AutoBid feature. AutoBid is where the maximum bid by a member is held in confidence by the system and is used only to maintain the bidder's top bid position automatically (proxy bid) or to meet the reserve price.
    Members can upload images, media/video and/or digital files to the item's listing on the Settings page.
    - Images are added either by file upload (formats jpeg, png, gif, bitmap...), or by URL link. The first two images uploaded are free, or there is an optional 6 image pack available to sellers who wish to add more images.
    - Media/Video are uploaded formats avi, mpeg, wmv, mov...), URL linked, or added using an embed code.
    - Sellers may offer Digital Items for sale on Bids-Plus. The files may be uploaded, or URL linked. The digital download link will be available to buyers for 10 days after the purchase date and payment.
    - An Auto Relist feature can be enabled either automatically and/or if the item is sold. The Number of Auto Relists may be set to a maximum of 20 times.
    - The Location of the item may also be indicated (country, city/town and postal code) in the item's listing.
    Shipping & Payment
    The Shipping & Payment page allows sellers to setup the shipping and payment methods and settings for the item listing.
    - The Shipping section allows for the seller to configurate the Shipping Conditions (whether the buyer or seller pays for shipping); If the seller ships internationally; If the seller wishes to add an optional Insurance amount; A textbox to add any possible shipping and/or payment instructions to be communicated directly in the listing to potential buyers, and the Shipping Method (choice from Standard, Registered, Express, Priority, First Class or Other). The shipping types, costs and locations must be set before on the Shipping Costs Setup page in the member's account.
    - Bids-Plus allows sellers to propose multiple Direct Payment methods to buyers. The choice of direct payment methods that the sellers offers to buyers may be configurated on the Manage Payments page in the member's account.
    - Sellers can also chose from many Offline Payment methods to present to buyers (eg: Bank Transfer, COD - Cash On Delivery, COP - Cash On Pickup, Credit Cards, Debit Cards, Cheques...).
    All that is left for sellers to publish their listing is to forward to the Preview page where they can view a screen preview of the listing, and summary of any fees, before clicking on the "List Now" button to confirm the item listing. Sellers can use the navigation buttons at the bottom of each page to change pages and make any changes if necessary. On the final Preview page, sellers may also Save As Draft a listing instead of listing the item immediately where they will be able to consult, modify and publish the listing at a later stage on the Drafts page in the member's account.
     

  • Site Fees

    Open or Close
     

    General

    What are and who pays for site fees on Bids-Plus.com ?

    - All buyers do not pay any site fees for buying on Bids-Plus.com.
    - Buy and sell online for free with unlimited listings for a single or quantity of items as an auction and/or buy now.
    - Pay As You Sell: All the site fees are optional. Sellers may post a listing for a single, or quantity of items for FREE without selecting any payable options.
    - End of auction commission fees will only be charged to the seller if the item (or items) are sold and paid.
    - All site fees are indicated excluding VAT (tax). VAT is charged only to EU (European Union) members.
    - All other members worldwide outside the EU therefore do not pay VAT on site fees.
    - The VAT rate is 21% - Belgium.
    - EU business members with a valid intra-community EU VAT number may apply for tax exemption on site fees when they register, or after on the Manage Information page of the member's account Tax Exemption Request option for business clients.
    - Non-EU business members should not apply for tax exemption on site fees because they already do not pay VAT on site fees.
     

    Selling Fees

    Are there any fees to sell on Bids-Plus.com ?

    - All selling fees are optional. This means that you do not have pay anything to be able to sell on Bids-Plus.com.
    - Members can therefore sell online for free, either a single or a quantity of items, and either as an auction or as a buy now listing with no limit. To increase you chances of selling, we provide listing and promotional features at a cost that are summerized on the Site Fees page.
    - If you sell an item, a FSF Commission (Final Sale Fee) will be charged to your account balance. A summary of FSF Commissions is also available on the Site Fees page.
     

    Store Fees

    And what about stores... are there any store fees involved ?

    - All members can open a store on Bids-Plus.com
    - Members who open a store will be able to choose and sell exclusively in their personal store, on the main website, or in both.
    - Store types are dependant on how many listings that are active at any specific time in the store.
    - A recurring store fee is charged every 30 days with the amount depending on the store type.
    - A first level store is FREE and is available to all members.
    - For information on store types and monthly fees, please consult the Store Account Types section available on the Site Fees page, or for all store options and information please consult the Help > My Store page.
     

  • Buyer Seller Protection

    Open or Close
     

    General

    Bids-Plus offers security on transactions to all members defined as the Buyer & Seller Protection. The Buyer & Seller Protection are limitations, rules and controls which help in completing transactions and restrict any abuse that might occur during transactions. This extra security is available to all members depending on their status (buyer or seller) to the transaction, and their respective responsibilities. They are detailed in the sections below for Unpaid Items, Non-Received Items, Wrong Items and Withheld Payments.
    Please also see the Help > Disputes page for more all information on the corresponding dispute: Unpaid Items, Non-Received Items, Wrong Items and Withheld Payments.
     

    Unpaid Items

    Buyer Protection
    - If the buyer pays by direct payment with their account balance (e-Wallet), the Pending Payment held by Bids-Plus is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Buyers can choose to pay directly with their account balance (e-Wallet) or other direct payment method (PayPal) completely avoiding Unpaid Item Disputes.
    Advantages:
    i) Avoid that sellers overlook the buyer's payment as indicated directly as Paid.
    ii) Reduce the chance that sellers forget or neglect to indicate that they have received the payment from the buyer.
    iii) Faster shipping of order with direct confirmed payment resulting in that the buyer receives their order faster avoiding the opening of disputes.
    - Sellers can only open an Unpaid Item Dispute from 4 days after the initial purchase date.
    - Buyers cannot be notified for an Unpaid Item if they provide a proof of payment.
    - An Unpaid Item Dispute is automatically resolved and closed on any direct or confirmed payment.
    Seller Protection
    - Sellers can avoid unpaid items by offering direct payment methods (eg. Account payment (e-Wallet), PayPal...).
    - Buyers cannot leave feedback to sellers if they do not complete payment.
    - Sellers can open an Unpaid Item Dispute if the buyer does not complete payment.
    - Sellers can request a Final Sale Fee (FSF) refund if the Unpaid Item Dispute is reported and closed by the site mediator.
     

    Non-Received Items

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment held by Bids-Plus is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Buyers can choose to pay directly with their account balance (e-Wallet) or other direct payment method (PayPal).
    Advantages:
    i) Avoid that sellers overlook the buyer's payment, and use it as a reason for non-delivery, as indicated directly as Paid.
    ii) Reduce the chance that sellers forget or neglect to indicate that they have received the payment from the buyer and use it as a reason for non-delivery.
    iii) Faster shipping of order with direct confirmed payment resulting in that the buyer receives their order faster avoiding the opening disputes.
    - Buyers can open a Non-Received Item Dispute even if the seller hasn't indicated that they have received the payment, but will need to supply a proof of payment to resolve the dispute.
    - Sellers can only leave feedback if they have irreversibly indicated that they have Sent/Completed the order.
    Seller Protection
    - Buyers can only open a Non-Received Item Dispute from 10 days after the initial purchase date.
    - Buyers cannot open a Non-Received Item Dispute if they have an Unpaid Item Dispute currently open against them by the seller, or if they have already indicated the order status as Received & Satisfied.
    - Non-Received Item Dispute are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
     

    Wrong Items

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    Seller Protection
    - Buyers cannot open a Wrong Items Dispute if they have an Unpaid Item Dispute currently open against them by the seller, or if they have already indicated the order status as Received & Satisfied.
    - Wrong Items Dispute are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Wrong Item unless the buyer can provide physical proof of claim (photo/image, official document, police report...).
     

    Withheld Payments

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Pending Payments can be checked and managed by buyers and sellers on the Pending Payments page of the member's account.
    - Sellers can only open a Withheld Payment Dispute from 10 days after the initial purchase date, and after sending 3 release payment reminders to the buyer.
    - Sellers cannot open a Withheld Payment Dispute unless they have indicated that they have sent and completed the order.
    - Sellers cannot open a Withheld Payment Dispute if a Non-Received or Wrong Item Dispute is currently open against the seller.
    - The Withheld Payment Dispute is automatically resolved and closed if the buyer releases the Pending Payment.
    Seller Protection
    - Buyers can only hold a Pending Payment if they open a Non-Received or Wrong Item Dispute.
    - The buyer must provide physical evidence as proof (photo/image, official document, police report...) for a Wrong Item Dispute, and sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
    - The seller can leave any type of feedback once they have indicated the order as Sent/Complete.
    - The Pending Payment is automatically released to the seller 45 days after the initial purchase date unless a Non-Received or Wrong Item Dispute is currently open.
     

  • Managing Transactions

    Open or Close
    General
    Buyers and sellers can manage the transactions made on Bids Plus via the personal account of the member. The member's personal account is divided into sections to help members manage their account and transactions depending on the status of the member (buyer and/or seller). As a buyer, the member can consult and manage all options available to that status in the Buy section of the personal account. As a seller, the member can consult and manage all options available to that status in the Sell Section of the personal account. All options and features available to members are regulated by the Transaction Control Management (TCM).
     

    Transaction Control Management (TCM)
    The Transaction Control Management (TCM) is the controls and features available to members when managing transactions and is always based on the transaction sequence:
     
    Purchase » Payment » Shipping » Reception » Completion
     
    In respect to the members engaged in the transaction, the status and sequence direction can never be changed once it has been confirmed.
    This means that:
    - A purchase can no longer be cancelled once the payment has been confirmed.
    - The payment, shipping and reception status cannot be modified once confirmed.
    - The completion of a transaction is final.
     

    Status Bar & Options
    Buyers and sellers have the same status bar visible for each transaction. The status bar is used to inform the member of the transaction status which controls the options available to the member in respect to the Transaction Control Management (TCM) sequence detailed above. As the transaction advances, members will have features and options available to them depending on the member's status to the transaction (buyer or seller) which will help them in completing the transaction.
     
    As Buyer
    Buyers must manage transactions in respect to Bids-Plus rules and policies, and to the information provided by the seller in the item's description. The buyer can contact the seller at any moment of the transaction on the Buy » Won Items page Contact Seller link in options for the specific transaction. For security reasons, all buyers are required to inform the seller when they have received and/or are satisfied with their purchase via the Received & Satisfied ? link on the Buy » Won Items page in options for the specific transaction, or contact the seller if there is an error and/or issue with the transaction (see Buyer & Seller Protection above and Non-Received or Wrong Items in Disputes below).
     
    Buyers are bound by a contract of sale in international commercial law once they have purchased, or is the winning bidder in the case of an auction, the goods and/or services. This means that buyer has an obligation to pay for their purchase for the price agreed upon, and agree to the acceptance of the service and/or reception of the goods for the price paid.
     
    Once the buyer has purchased an item(s), or is the winning bidder in the case of an auction, the won item will be shown in the Buy » Won Items page of the buyer's personal account. If the seller offers direct payment as a payment method, the buyer can pay directly on purchase, or after as with a won auction, in the Won Items section for the specific transaction. If the seller offers offline payment methods (bank transfer, cash-on-pickup, cash-on-delivery, cheque...), the buyer can contact the seller for the payment details or View Bank Details for payments by bank transfer in Options for the specific transaction on the Won Items page. The buyer can also request a receipt/invoice from the seller and group the transactions if multiple purchases from the same seller. The payment is confirmed automatically with a direct payment, or must be confirmed by the seller in the case of an offline payment. The status of a transaction is Waiting Payment untill the payment is confirmed. Buyers can leave a feedback to sellers only from when they have completed payment and that it has been confirmed. If there is an issue with the payment of a transaction, the buyer must inform the seller immediately and solve the issue.
     
    When paid, the order status is changed automatically to Processing where the seller will process the order and/or prepare the item(s) for shipping. The Processing period of an order depends on the seller and is normally communicated in the item's description. Once the order has been processed and/or sent, the seller must change the order status to Sent/Complete. Buyers must be lenient with shipping delays as mostly in control of shipping services independent of the seller and are therefore indicated only as estimations. This is not the case if the buyer and seller have agreed specifically on a delivery or reception date. Sellers can leave feedback to a buyer only if they have indicated the order as Sent/Complete. If there is an issue with processing the transaction and/or delivery of the goods or service, the seller must inform the buyer by changing the order status to Delayed or Error/Problem, contact the buyer, and solve the issue.
     
    In accordance to the contract of sale, the buyer has the obligation to accept deliverance of the goods and/or services agreed upon in the contract of sale for the details and price. The buyer must therefore inform the seller that they have received and are satisfied with the order on reception. This can be done on the Won Items page Received & Satisfied link for the specific transaction. Once the order status has been changed to Received & Satisfied, the order is recognized as complete and the transaction closed. If there is an issue with the reception and/or the goods or service themselves, the buyer must inform the seller to solve the issue before indicating the order as Received & Satisfied.
     
    Bids-Plus offers Buyer Protection to buyers to limit risks and abuse and is detailed in the Buyer & Seller Protection section above.
     
    If a seller doesn't solve an issue with a transaction, the buyer may open a Non-Received or Wrong Item dispute on the Won Items page for the specific transaction (see Disputes section below).
     
    As Seller
    Sellers must manage transactions in respect to Bids-Plus rules and policies, and to the information provided to the buyer in the item's description. The seller can contact the buyer at any moment of the transaction on the Sell » Sold Items page Contact Buyer link in options for the specific transaction. Sellers are required to update the transaction status immediately and appropriately to inform the buyer of any changes to their order. The status changes available to the each transaction in respect to the Transaction Control Management (TCM) system are 2 payment status Unpaid and Paid, with 6 transaction status Waiting Payment, Processing, Delayed, Error/Problem, Sent/Complete and Received & Satisfied (for buyer).
    Limitations:
    - The payment status Paid is non-reversible (a payment status indicated as Paid cannot be changed to Unpaid).
    - The seller may process the order even if the payment status is Unpaid (all transaction status possible even if other payment arrangements are made between the buyer and seller).
    - Once the payment status is Paid, the transaction status is automatically changed from Waiting Payment to Processing.
    - The transaction status Sent/Complete is non-reversible (The transaction status can no longer be indicated as Processing, Delayed or Error/Problem once the seller has indicated the transaction status as Sent/Complete).
     
    Sellers are bound by a contract of sale in international commercial law once a buyer has purchased, or is the winning bidder in the case of an auction, the goods and/or services offered by the seller. This means that the seller has the obligation to deliver the goods and/or services purchased and paid for, transfer ownership to the buyer (issuing a proof of purchase, receipt or invoice), and guarantying the conformity of the goods and/or services to the description or specifications in the contract of sale.
     
    Once a buyer has purchased an item(s), or is the winning bidder in the case of an auction, the sold item will be shown in the Sell » Sold Items page of the seller's personal account. If the seller offers direct payment as a payment method, the buyer can pay directly on purchase, or after as with a won auction, in the Won Items page of the buyer for the specific transaction. If the seller offers offline payment methods (bank transfer, cash-on-pickup, cash-on-delivery, cheque...), the buyer can contact the seller for the payment details or the seller can Send Bank Details to the buyer for payments by bank transfer in Options on the Sold Items page for the specific transaction. Sellers can also Send Invoice/Receipt to the buyer and/or group transactions if multiple purchases from the same buyer. The payment is confirmed automatically with a direct payment, or must be confirmed by the seller in the case of an offline payment. The status of a transaction is Waiting Payment untill the payment is confirmed. Buyers can leave a feedback to sellers only from when they have completed payment and that it has been confirmed. If there is an issue with the payment of a transaction, the buyer must inform the seller immediately and solve the issue.
     
    When paid, the order status is changed automatically to Processing where the seller will process the order and/or prepare the item(s) for shipping. The Processing period of an order depends on the seller and is normally communicated in the item's description. Once the order has been processed and/or sent, the seller must change the order status to Sent/Complete. Buyers must be lenient with shipping delays as mostly in control of shipping services independent of the seller and are therefore indicated only as estimations. This is not the case if the buyer and seller have agreed specifically on a delivery or reception date. Sellers can leave feedback to a buyer only if they have indicated the order as Sent/Complete. If there is an issue with processing the transaction and/or delivery of the goods or service, the seller must inform the buyer by changing the order status to Delayed or Error/Problem, contact the buyer, and solve the issue.
     
    In accordance to the contract of sale, the buyer has the obligation to accept deliverance of the goods and/or services agreed upon in the contract of sale for the details and price. The buyer must therefore inform the seller that they have received and are satisfied with the order on reception. This can be done only by the buyer on the Won Items page Received & Satisfied link for the specific transaction. Once the order status has been changed to Received & Satisfied, the order is recognized as complete and the transaction closed. If there is an issue with the reception of the goods by the buyer and/or the goods or service themselves, the buyer must inform the seller to solve the issue before indicating the order as Received & Satisfied.
     
    Bids-Plus offers Seller Protection to sellers to limit risks and abuse and is detailed in the Buyer & Seller Protection section above.
     
    If a buyer doesn't solve an issue with a transaction, the seller may open an Unpaid Item or Withheld Payment dispute on the Sold Items page for the specific transaction (see Disputes section below).
     

  • Feedbacks

    Open or Close
    General
    Feedbacks are synonym to the reputation of a member on Bids-Plus. A feedback is formed of the rating, comment and details depending on the member. Feedbacks are therefore used to determine the performance as a buyer and/or seller, and the quality of the interaction with other members.
    We at Bids-Plus believe that both buyers and sellers are equally responsable for completing transactions as both take an advantage in the finalization of the act (buyer receives item/service, seller receives compensation of the sale). That is why Bid-Plus presents an unbiased feedback system to all members where both buyers and sellers have equal rights, control and privileges when leaving feedback. This means that both buyers and sellers can leave any type of feedback (positive, neutral or negative), rating, comment and details.
    With these rights, members also have the responsibility to respect the Feedback Rules stated below for all members, and the limitations imposed by Bids-Plus to regulate the use of the feedback system to minimize any possible abuse. These limitations are described for both buyers and sellers in the Feedback Limitations section below.
     

    Feedback Rules
    Guidelines
    - There is no obligation to leave a feedback, but we advise to use the feedback system at every possible opportunity. It reflects your experience with a member which informs other members about how that member executes transactions, and in turn eventually advises you about other members for any possible future transactions.
    - It is accordingly important to be cautious when leaving a feedback in that it represents the complete transaction, and not just a specific event. We all now that in any exchange errors may occur, but it is how they are corrected (if occur) that is important.
    - All members and users can view all feedbacks, so be judicious when leaving feedbacks and comments as it also may affect how other members react towards you.
    - Be fair, honest, concise, non-aggressive and transparent with all feedback comments. Keep exclusively to the facts as they will inform other members better that any personal abstract comments or accusatory language (liar, fraud, cheater, scam, con...).
    Example: "Clear description - Great product !" and "Good buyer - fast payment" is better than "ok - thanks", and "Did not receive item - no communication" is better than "Bad seller - waist of my time !".
    Strictly Forbidden in all feedback comments:
    - No advertising of any form.
    - No defamatory, inappropriate, abusive or bad language.
    - No personally identifiable information (eg: name, address, phone number, e-mail...).
    - No political, racial, sexual, religious, social remarks.
    Feedback Extorsion
    No member is allowed to intimidate or threaten any other member for any privileges, services, return, refund, replacement... whether included, or not, in the original item's description.
     
    Any effort to intimidate a member to using feedbacks as an attempt to force any type of request, whether included in the item's description or not, is strictly forbidden.
     
    If a member has a problem with a transaction, they should make an effort to resolving it first by contacting the other member. If the other members doesn't respond and/or resolve the issue, the Dispute Center in the member's personal account will help in resolving these issues. Members who do not respect these guidelines may be reported and will be subjected to a range restrictions including account suspension. Any abuse by a member can be reported on the My Account » Report Abuse page.
     

    Feedback Limitations
    We at Bids-Plus believe that it is only appropriate for members to leave a feedback if they have respected their corresponding responsibility to the transaction. Feedbacks are therefore subject to automatic limitations depending on the member's status (a buyer or seller). These limitations are only used to regulate the feedback system, minimize any possible abuse, and protect all members. Feedbacks are thus directly linked to transactions, so the limitations depend on the member's liability to the transaction as detailed below.
    As Buyer
    Buyers may leave a feedback to sellers once they have respected their commitment to the transaction, that is the completion and confirmation of payment.
    Bids-Plus encourages direct payments (account balance (e-Wallet), PayPal...) from buyers for purchases as these payments are automatically confirmed by the system and offer buyer protection. If the seller doesn't confirm an offline payment, the buyer can always resort to a Non-Received Item dispute where the payment details will be asked and can be checked by the seller, and regulated (with proof of payment) if reported by the buyer via the dispute to the site mediator.
    As Seller
    Sellers may leave a feedback to buyers once they have respected their commitment to the transaction, that is the sending and/or completion of the transaction.
    If the buyer doesn't pay for a transaction, the seller can always resort to an Unpaid Item dispute for resolution, or cancellation if both buyer and seller agree not to complete the transaction on the current terms, and FSF (Final Sale Fee) refund to the seller if eligible (see Disputes section for more details).
     
    The result is that all members may leave any feedback once they have respected their own obligations to the transaction:
    - For Buyers: A feedback on the quality of the service, the communication, and/or item received from the seller.
    - For Sellers: A feedback on the payment, the communication, and/or the respect of the information available to the buyer.
     
    If the Feedback Rules and Feedback Limitation are respected, Bids-Plus cannot intervene to arbitrate, modify, or erase any feedback as we also have to honor the commentaries of our members if they comply to the site's rules and policies.
     

    Rating Calculation
    The rating calculation is direct and represents the amount of positive feedbacks over the total amount of feedbacks received (positive and negative), and illustrated as a percentage.
     Examples:
    - A member who has 5 negative feedbacks in the last 100 feedbacks received gets a rating of 95% ( 95 p / 100 total  p+n  x 100 = 95% ).
    - A member who has 9 negative feedbacks in the last 532 feedbacks received gets a rating of 98.3% ( 523 p / 532 total p+n x 100 = 98.3% ).
    - A member who has 3 negative feedbacks in the last 2096 feedbacks received gets a rating of 99.9% ( 2093 p / 2096 total p+n x 100 = 99.9% ).
    (p = positive feedback; n = negative feedback)
     
    • Positive feedbacks are feedbacks rated at 5 or 4 stars (excellent or good).
    • Negative feedbacks are feedbacks rated 1 or 2 stars (not good or low).
    • Neutral feedbacks are not used to calculate the feedback rating as have no value and is rated 3 stars (average).
     
    The result is in fairness to all members where the feedback rating is only altered if a member receives a star rating less or equal to 2 (low or not good) as Bids-Plus considers that members should only be penalized if the rating for a transaction is below average. If a member never receives a rating less than 3 stars, their rating will remain at 100%.
     

    My Feedback
    The feedback details for a member can be viewed via the View Feedback link on any item description page posted by the member (Seller Information box), or on the Feedback » My Feedback page in the member's personal account. The details provided include the username of the sender, rating, date, comment, View Details link and type of feedback. The details link yields the optional feedback details provided by the feedback sender on the services rendered depending on the feedback receiver's status (buyer or seller).
    As Buyer
    Buyers can receive feedback details on their communication, payment and respect of the information provided in the item's description.
    As Seller
    Sellers can receive feedback details on their communication, shipping and quality of the item's description.
     

    Write Feedback
    Members may leave feedbacks to other members via the Buy » Won Items or Sell » Sold Items page in the member's personal account (depending on member's status buyer or seller respectively). Single and/or multiple feedbacks simultaneously is possible on the Feedback » Write Feedback page in the member's personal account. For multiple simultaneous feedbacks, the member must select desired transactions and click the bottom proceed button. Only one feedback rating, comment and no feedback details are possible when posting multiple feedbacks simultaneously. All options are available when posting a feedback using the single method. All feedback comments and feedback details are limited to 80 characters. Members must read and respect the Feedback Rules and Feedback Limitations sections above when leaving feedback.
     

    Report Feedback
    Feedbacks can only be reported by members if they do not comply with the Feedback Rules and Feedback Limitations detailed above. If the rules and limitations are respected, Bids-Plus cannot intervene to arbitrate, modify, or erase any feedback as we also have to honor the commentaries of our members who in turn comply to the site's rules and policies.
     
    • The member should contact the sender of a believed unjustified feedback from the Feedback » My Feedback page in the member's personal account Contact Member link to request a possible modification if an error, issue, or problem was resolved. The receiver must respect the final decision of the sender.
    • Suspected feedbacks can only be reported from the Feedback » My Feedback page in the member's personal account Report Feedback link only if they do not respect the Feedback Rules and Feedback Limitations section detailed above.
     
    Any feedbacks that do not respect Bids-Plus rules and policies may be modified and/or erased at our full discretion. Members who do not comply to the feedback rules and policies will be informed and risk a Rule Violation strike and possible account suspension.
     

  • Disputes

    Open or Close
    General
    Bids-Plus has an integrated Dispute Resolution System (DRS) and is available to all members. The DRS is a tool that can be used to resolve issues that might occur during transactions made on the website. The system is designed to minimize conflicts, limit contradictory functions, and is unbiased towards all members no matter whether the member is the buyer or the seller in the transaction. The Dispute Center is based on a messaging system between the members involved, resolution controls for the members depending on the type of dispute, and reporting to site mediator if requested by plaintiff for a possible final settlement. The Dispute Center is divided into 4 console sections which represent the general subjects where transactions might go wrong: Unpaid Items and Withheld Payments (for sellers); Non-Received Items and Wrong Items (for buyers).
     

    Dispute Rules & Limitations
    The Dispute Resolution System is exclusively a tool to help members resolve issues and has it's own rules and limitations so should not be abused. The DRS controls are available to guide members who use the system depending on the dispute rules for each console as detailed below.
     
    There are risks involved when using the Dispute Resolution System like any mediation where members do not necessarily have complete control over the end result. There are also possible limitations and restrictions to member's accounts if the dispute is unresolved and reported to the site mediator, so we strongly advise all members to make prior contact to solve the error, issue or problem first before opening any type of dispute. Most issues are caused by external errors to that member that can be resolved by a simple communication.
     
    Guidelines before opening a dispute :
    - You have reviewed the item listing carefully to make sure that there is no miscommunication.
    - You have had prior contact with the other member, but was unable to solve the issue.
    - You have ensured that your contact information is correct so that the other member has been able to contact you.
    - You have checked your spam filter for possible missing e-mails from the other member and/or from Bids-Plus.
    - Be clear, concise and neutral with your request and communication as it will help to resolve the issue.
    - Use this tool responsibly, as it is to aide in completing transactions which is to everybody's advantage.
    Strictly forbidden :
    - Do not intimidate members into completing transactions, or use abusive language as it will only work against resolving any issue, can be reported, and is strictly forbidden by our policies.
    - Any form of extorsion is strictly forbidden (feedbacks, services, returns, refunds, replacements, discounts...) whether the condition and/or information is indicated in the item's description, or not.
    Reporting & Notification
    In respect to all members, Bids-Plus cannot intervene in any types of disputes unless escalated to a claim when reported to our mediators. Disputes can only be escalated to a claim by the accuser if the case remains unresolved. A notification can only be issued to a defendant once the claim has been investigated and closed by our mediators.
     
    It is imperative that members resolve their disputes via the Dispute Resolution System before reporting to the site mediator as the member's account risks being suspended indefinitely if 5 notifications for either unpaid items or unresolved disputes are issued. The decision made by the mediator cannot be refuted as it is arbitrated, dependent on the facts and communication provided, and is only the application of the site's rules and policies which the member accepts on registration and when opening and reporting a dispute. The final ruling by our mediators is thus limited to Bids-Plus application and therefore does not protect any members from furthur independent pursuit by another member and at their own respective responsibility.
     

    Unpaid Items
    Sellers may open an Unpaid Item dispute if the buyer has not completed payment, and that the Dispute Rules & Limitations stated above have been respected. The Dispute Resolution System also controls that Unpaid Item disputes can only be opened in respect to buyers from 4 days, and limited to, 30 days after the initial purchase date. This can be done exclusively on the Sell » Sold Items page Report Unpaid Item link in options for the specific transaction.
    Resolving
    A notification will be communicated to the buyer on opening an Unpaid Item dispute inviting the buyer to complete the payment and/or to contact the seller to solve the issue. The members (buyer and seller) are required to manage the dispute via the Dispute Center » Unpaid Items console in the member's personal account. It is important to only use the dispute console for all actions and communication between members concerning the dispute as only the information provided via the console can be taken into consideration when resolving the dispute. The buyer may close the dispute at any moment by completing the payment.
    Reporting
    If the buyer does not respond, complete the payment, or both the seller and the buyer agree not to finalize the transaction, the Unpaid Item dispute is recognized as unresolved. Any unresolved Unpaid Item dispute can be reported by the seller to the mediator via the Unpaid Item dispute console from 14 days, and limited to, 45 days after the initial purchase date. The reported unresolved Unpaid Item dispute will be closed by the mediator and an Unpaid Item notification will be issued to the buyer.
    Final Sale Fee (FSF)
    A Final Sale Fee (FSF) is the commission fee charged to the seller on the sale of an item(s). A FSF refund can be requested by sellers for any unresolved Unpaid Item dispute that has been reported to and closed by the mediator. The FSF refund request must be sent from 14 days, and limited to, 45 days after the initial purchase date. This can be done either from the Unpaid Item dispute console, or on the Sell » Sold Items page Request Final Sale Fee (FSF) Refund link for the specific transaction. FSF refund requests are subject to control and approval by Bids-Plus administration, and can be verified via the transaction options on the Sold Items page, and on the My Account » Refund Requests (FSF) page, all in the member's personal account.
     
    The timeline and controls available to sellers for Unpaid Item disputes is illustrated in the diagram below:
     
    - Sellers may open the dispute from 4 days, and limited to 30 days, after the initial purchase date.
    - If the buyer does not resolve the issue, the seller may report the dispute to the site mediator from 14 days, and limited to 45 days, after the initial purchase date.
    - The unresolved dispute if reported will be closed as unresolved by the site mediator with an unpaid item notification to the buyer.
    - Once the unresolved dispute is closed, the seller may request a FSF refund.
     
    Buyer & Seller Protection
    Buyer and Seller Protection is offered to both buyers and sellers respectively for Unpaid Items. The conditions for the protection is detailed in the Buyer & Seller Protection section above for Unpaid Items and summerized as :
    Buyer Protection :
    - Buyers who choose to pay directly with their account balance (e-wallet), or other direct payment method (PayPal), completely avoiding Unpaid Item disputes, and qualify for certain advantages.
    Advantages :
    i) Avoid that sellers overlook the buyer's payment as indicated directly as paid.
    ii) Eliminate the risk that sellers forget, or neglect, to indicate that they have received the payment from the seller, and consequent delays.
    iii) Faster shipping of order with direct confirmed payment resulting in that the buyer receives their order faster avoiding the opening of Non-Received Item disputes.
    iv) If direct payment with account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see Your Account » Account Balance (e-Wallet) section for more details on account balance payments and Pending Payment management).
    - Sellers can only open an Unpaid Item dispute from 4 days after the initial purchase date leaving buyers sufficient time to complete payment.
    - Buyers cannot be notified for an Unpaid Item if they can provide a proof of payment.
    - An Unpaid Item dispute is automatically resolved and closed on any direct payment, or if the seller indicates that they have received the payment.
    Seller Protection :
    - Buyers cannot open any disputes (Non-Received or Wrong Item) if an Unpaid Item dispute is currently open.
    - Buyers cannot leave feedback to sellers if they do not complete payment.
    - Sellers can request a Final Sale Fee (FSF) refund if the Unpaid Item dispute is reported to and closed by the site mediator.
     

    Non-Received Items
    Buyers may open a Non-Received Item dispute if the buyer does not receive the item purchased, and that the Dispute Rules & Limitations stated above have been respected. The Dispute Resolution System also controls that Non-Received Item disputes can only be opened in respect to sellers from 10 days, and limited to, 45 days after the initial purchase date. This can be done exclusively on the Buy » Won Items page Open Dispute link in options for the specific transaction. Buyers will be asked to communicate the reason for the dispute, the payment details (payment method and date of payment), and any complementary information that they would like to add to help solve the issue.
    Resolving
    A notification will be communicated to the seller on opening a Non-Received Item dispute informing and inviting the seller to verify the payment, solve the issue and/or to contact the buyer. The members (buyer and seller) are required to manage the dispute via the Dispute Center » Non-Received Items console in the member's personal account. It is important to only use the dispute console for all actions and communication between members concerning the dispute as only the information provided via the console can be taken into consideration when resolving the dispute. The buyer may close the dispute at any moment if the feel that the issue has been resolved by notifying that they have received the item on the Buy » Won Items page Received & Satisfied ? option link for the specific transaction.
    Reporting
    If the seller does not solve the issue, or does not respond, the Non-Received Item dispute is recognized as unresolved. Any unresolved non-received item dispute can be reported by the buyer to the mediator via the Non-Received Item dispute console from 20 days, and limited to, 45 days after the initial purchase date. The reported unresolved Non-Received Item dispute will be investigated, resolved and closed by the mediator with an Unresolved Dispute notification issued to the seller.
     
    The timeline and controls available to buyers for Non-Received Item disputes is illustrated in the diagram below :
     
    - Buyers may open the dispute from 10 days, and limited to 45 days, after the initial purchase date.
    - If the seller does not resolve the issue, the buyer may report the dispute to the site mediator from 20 days, and limited to 45 days, after the initial purchase date.
    - The unresolved dispute if reported will be investigated, resolved and closed by the site mediator with an unresolved dispute notification issued to the seller.
     
    Buyer & Seller Protection
    Buyer and Seller Protection is offered to both buyers and sellers respectively for Non-Received Items. The conditions for the protection is detailed in the Buyer & Seller Protection section above for Non-Received Items and summerized as :
    Buyer Protection :
    - Buyers who choose to pay directly with their account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see Your Account » Account Balance (e-Wallet) section for more details on account balance payments and Pending Payment management).
    - Buyers may open a Non-Received Item dispute even if the seller has neglected to indicated that they have received the payment, but will need to supply a proof of payment to close the dispute.
    - Sellers can only leave feedback if they have irreversibly indicated that they have Sent/Completed the order.
    Seller Protection :
    - Buyers cannot open a Non-Received Item dispute if they have an Unpaid Item dispute currently open, or if they have already indicated the order status as Received & Satisfied.
    - Buyers can only open a Non-Received Item dispute from 10 days after the initial purchase date, leaving the seller sufficient time to send, and buyer possibly receive the item.
    - Non-Received Item disputes are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
     

    Wrong Items
    Buyers must take special care when reading item titles and descriptions, and are required to ask questions to the seller if the item's description is not clear and concise. Buyers may open a Wrong Item dispute if the item received is truely significantly different from the item's listing and description, and that the Dispute Rules & Limitations stated above have been respected. Truely signficantly different means that the item received is not the item described in the item's description (image included), and that it can be physically proven.
    Examples that are Wrong Items :
    - Item stated as being of a color red, but received a blue item.
    - Item stated as being new, but usage traces and/or scratches are visible that are not indicated in item's description.
    - Item stated as sealed in original packaging, but item received unsealed or without the original packaging.
    - Item stated as original or genuine brand product, but received a copy (replica) or non-original item.
    - Item stated as compatible with (or made for) certain models or brands, but incompatible item received.
    - Item received has a specific defect that is not detailed in the item's description.
    - Item received is missing accessories that are indicated in the item's description.
    Examples that are not Wrong Items :
    - Item stated by the buyer as being not as described, but no physical proof can be provided.
    - Item received is not as expected, but is not significantly different from the item's description.
    - The packaging of the item is different from the photo/image in the item's description, but the technical information, details and item authenticity is not compromised (unless packaging detailed in item description then part of item).
    - Item has light scratches not indicated in item's description, but the item is marked as used.
    - If an accessory or necessary part was not included (nor indicated as included in item's description), that does not mean that it was supposed to be included.
    Example : A missing specialized tool needed to install a car part was not included (nor indicated as included) in the car part's item description.
    - If a model is stated in a title and/or description does not necessarily mean that it is the model that is for auction/sale.
    Example : "Mercedes SLK 4x alloy wheel rims and tyres 18 inch new"
    The title does not necessary mean that a Mecredes SLK car is for auction/sale. It might just be the 4 wheel rims and tyres... so buyers must always double check the item's description, photos/images and/or contact the seller in the case of any possible confusion.
     
    Some sellers might accept to exchange or refund on return a not as expected item, but is entirely at the sellers discretion, so contact the seller first and in all cases for a suspected Wrong Item received before opening a dispute.
     
    The Dispute Resolution System also controls that Wrong Item disputes can only be opened in respect to sellers from 10 days, and limited to, 45 days after the initial purchase date. This can be done exclusively on the Buy » Won Items page Open Dispute link in options for the specific transaction. Buyers will be asked to communicate the reason for the dispute, the payment details (payment method and date of payment), and any complementary information that they would like to add to help solve the issue.
    Resolving
    A notification will be communicated to the seller on opening a Wrong Item dispute informing and inviting the seller to verify the item's description, solve the issue and/or to contact the buyer. The members (buyer and seller) are required to manage the dispute via the Dispute Center » Wrong Items console in the member's personal account. It is important to only use the dispute console for all actions and communication between members concerning the dispute as only the information provided via the console can be taken into consideration when resolving the dispute. If the seller accepts and requests that the item be returned for an exchange or refund (partial or complete), the return shipping is at the buyer's cost unless otherwise stated or agreed upon by the seller. The buyer may close the dispute at any moment if they feel that the issue has been resolved by notifying that they have received and are satisfied with the item on the Buy » Won Items page Received & Satisfied ? option link for the specific transaction.
    Reporting
    If the seller does not solve the issue, or does not respond, the Wrong Item dispute is recognized as unresolved. Any unresolved wrong item dispute can be reported by the buyer to the mediator via the Wrong Item dispute console from 20 days, and limited to, 45 days after the initial purchase date. The reported unresolved Wrong Item dispute will be investigated, resolved and closed by the mediator with an Unresolved Dispute notification issued to the seller.
     
    The timeline and controls available to buyers for Wrong Item disputes is illustrated in the diagram below :
     
    - Buyers may open the dispute from 10 days, and limited to 45 days, after the initial purchase date.
    - If the seller does not resolve the issue, the buyer may report the dispute to the site mediator from 20 days, and limited to 45 days, after the initial purchase date.
    - The unresolved dispute if reported will be investigated, resolved and closed by the site mediator with an unresolved dispute notification issued to the seller.
     
    Buyer & Seller Protection
    Buyer and Seller Protection is offered to both buyers and sellers respectively for Wrong Items. The conditions for the protection is detailed in the Buyer & Seller Protection section above for Wrong Items and summerized as:
    Buyer Protection :
    - Buyer Protection if direct payment with account balance (e-Wallet) as the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see Your Account » Account Balance (e-Wallet) section for more details on account balance payments and Pending Payment management).
    - Buyers may open a Wrong Item dispute even if the seller has neglected to indicated that they have received the payment, but will need to supply a proof of payment to close the dispute.
    Seller Protection :
    - Buyers cannot open a Wrong Item dispute if they have an Unpaid Item or Non-Received Item dispute currently open, or if they have already indicated the order status as Received & Satisfied.
    - Wrong Item disputes are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Wrong Item unless the buyer can provide physical proof of claim (photo/image, official document, police report...).
     

    Withheld Payment (Held Pending Payment)
    A Pending Payment is a buyer's payment by account balance (e-Wallet) on hold by Bids-Plus to the seller untill the buyer indicates that they have received and are satisfied with the item purchased. Sellers may open an Withheld Payment dispute if the buyer has received the item and deliberately does not release the Pending Payment, and that the Dispute Rules & Limitations stated above have been respected. The Dispute Resolution System also controls that Withheld Payment disputes can only be opened in respect to buyers from 10 days, and limited to, 45 days after the initial purchase date. This can be done on the Sell » Sold Items page, or on the My Account » Pending Payments page, both the Report Withheld Payment link in options for the specific transaction available only after 3 Release Reminders have been successfully sent to the buyer.
    Resolving
    Three Release Reminders will be successfully sent to the buyer asking them to release the Pending Payment which should solve the issue before opening a Withheld Payment dispute. When opening a dispute, a notification will be communicated to the buyer inviting them to release the Pending Payment and/or to contact the seller to solve the issue. The members (buyer and seller) are required to manage the dispute via the Dispute Center » Withheld Payments console in the member's personal account. It is important to only use the dispute console for all actions and communication between members concerning the dispute as only the information provided via the console can be taken into consideration when resolving the dispute. The buyer may close the dispute at any moment by releasing the Pending Payment either on the Buy » Won Items page, or on the My Account » Pending Payments page, both the Release Payment link in options for the specific transaction
    Reporting
    If the buyer does not respond and release the Pending Payment to the seller, the Withheld Payment dispute is recognized as unresolved. Any unresolved Withheld Payment dispute can be reported by the seller to the mediator via the Withheld Payment dispute console from 20 days, and limited to, 45 days after the initial purchase date. The reported unresolved Withheld Payment dispute will be resolved and closed by the mediator and an Unresolved Dispute notification will be issued to the buyer.
    Auto Payment Release - Account Payment (e-Wallet)
    Even if a Pending Payment is not released by the buyer, Bids-Plus will automatically release the Pending Payment to the seller 45 days after the initial purchase date unless there is a dispute in progress.
     
    The timeline and controls available to sellers for Withheld Payment disputes is illustrated in the diagram below :
     
    - Sellers may open the dispute from 10 days, and limited to 45 days, after the initial purchase date.
    - If the buyer does not resolve the issue, the seller may report the dispute to the site mediator from 20 days, and limited to 45 days, after the initial purchase date.
    - The unresolved dispute if reported will be investigated, resolved and closed by the site mediator with an unresolved dispute notification issued to the buyer.
    - Automatic release of pending payment to seller after 45 days if no dispute currently open.
     
    Buyer & Seller Protection
    Buyer and Seller Protection is offered to both buyers and sellers respectively for Withheld Payments. The conditions for the protection is detailed in the Buyer & Seller Protection section above for Withheld Payments and summerized as :
    Buyer Protection :
    - Sellers cannot open a Withheld Payment dispute unless they have indicated that they have sent and completed the order.
    - Sellers may only open a Withheld Payment dispute from 10 days after the initial purchase date, and after 3 release payment reminders sent, leaving buyers sufficient time to release the pending payment, or inform the seller of any possible issues before.
    - Sellers cannot open a Withheld Payment dispute if a Non-Received or Wrong Item dispute is currently open.
    - The Withheld Payment dispute is automatically resolved and closed if the buyer releases the Pending Payment.
    Seller Protection :
    - Pending Payments can be checked and managed by buyers and sellers on the My Account » Pending Payments page in the member's personal account.
    - Buyers may only hold a Pending Payment if a Non-Received or Wrong Item dispute is open and in progress.
    - The buyer must provide physical evidence as proof (photo/image, official document, police report...) for a Wrong Item dispute, and sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
    - The Pending Payment is released automatically to the seller 45 days after the initial purchase date unless a Non-Received or Wrong Item dispute is currently open and in progress.
     

    Unresolved Disputes
    All unresolved disputes will be investigated if escalated to a claim when reported to the site mediators. The site mediators will make a final decision, resolve and close all the disputes. The resulting decision made by the site mediators will be made in fairness to the facts provided by both parties, communication between the members, and dependent on the member's protection for that specific case. The mediator's verdict cannot be refuted as will be in accordance to the rules governing and accepted by the members when opening a dispute.  All unresolved disputes, or disputes resolved and closed by the mediator will be notified.
     
    This means that :
    • For all Unpaid Item disputes that are unresolved by the buyer, or resolved and closed by the mediator, the buyer will receive an Unpaid Item Notification.
    • For all Non-Received and Wrong Item disputes that are unresolved by the seller, or resolved and closed by the mediator, the seller will receive an Unresolved Dispute Notification.
    • For all Withheld Payment disputes that are unresolved by the buyer, or resolved and closed by the mediator, the buyer will receive an Unresolved Dispute Notification.
     
    All members who therefore do not resolve the dispute against them not only risks getting a negative feedback, but also a notification for not resolving the dispute against them. The negative feedbacks will be reflected in the feedback rating for that member, and the notifications visible to all members on the Feedback Details page via the View Feedback link on the item page of a seller, or by clicking on the number of feedbacks link next to the username of the member member where available. The amount of Unpaid Items and/or Unresolved Disputes are indicated with the date of the last notification.
     
    It is imperative that members resolve their disputes via the Dispute Resolution System before reporting to the site mediator as the member's account risks being suspended indefinitely if 5 notifications for either unpaid items or unresolved disputes are issued. The decision made by the mediator cannot be refuted as it is arbitrated, dependent on the facts and communication provided, and is only the application of the site's rules and policies which the member accepts on registration and when opening and reporting a dispute. The final ruling by our mediators is thus limited to Bids-Plus application and therefore does not protect any members from furthur independent pursuit at their own respective responsibility.
     

  • Messaging & Mailings

    Open or Close
    General
    Bids-Plus provides a question and messaging service on the website for all members. The these services is divided into two sections with seperate actions as detailed in the General Questions and Buyer & Seller Messenger sections below. All members should also be vigilant when using the internet and receiving messages or mailings (e-mails) from other members, or directly from Bids-Plus. Bids-Plus has optimized the security on all communications to members. We encrypt contents, provide functions, tools and tips on how members can verify the authenticity of messages and mailings (e-mails), recognize fake and illegal websites/webpages which might look well like Bids-Plus (but are not), and only have the intention of performing criminal activities and/or stealing personal information from members. All members must also respect the messaging Rules & Limitations stated below.
     

    Rules & Limitations
    Members must be clear, concise and neutral in all communications with other members.
    Strictly Forbidden in all messaging :
    - No advertising of any form.
    - No defamatory, inappropriate, abusive or bad language.
    - No political, racial, sexual, religious, social remarks.
    - Any communication that requests to perform a purchase/sale of an item on Bids-Plus without buying/selling the item first (circumventing site fees).
     
    Bids-Plus may not intervene and/or arbitrate specific messagings or communications between members. We will however perform systematic verifications on messages. Any abuse can also be reported by any member on the My Account » Report Abuse page in the member's personal account. A member who does not respect the rules and limitations for messaging, or is in violation of our Terms & Conditions, risks limitations and even immediat suspension to their account.
     

    General Questions (Q & A)
    All members can ask questions to sellers about an item for sale on the item's description page Ask the Seller a Question tab. The member may choose to send a private or public question to the seller when sending.
     
    Private questions and answers are only visible between the seller and the member who asks the question, where as public questions and answers are visible to all members. The seller's settings are automatically set to only private questions from members so not visible to others, but the seller may opt-in to Accept Public Questions on the Sell » Global Settings page in the member's personal account. Private and public question settings do not limit whether a question can be asked/sent or not, only whether the question and answer is visible to other members on the item's description page Ask the Seller a Question tab.
     
    The seller will be informed of all new questions by e-mail, as in their personal account, where they will be linked to the Ask the Seller a Question tab and can respond to and/or edit any previous answers. The sender of the question is also informed by the same methods when they receive a response and/or modified response to their question. General Questions works as question/answer system, so their may be only one question with one answer for each request and is linked to listing and/or item's description. Only questions concerning the listing and/or item should then be asked to the seller via the Ask the Seller a Question tab on the item's description page.
     
    All General Questions are also accessable on the member's personal account Messaging page and are titled Private Questions or Public Questions respectively.
     

    Buyer & Seller Messenger
    Once a purchase has been made, the buyer and seller can contact each other via the member's account Buy » Won Items, or Sell » Sold Items page respectively. A Contact Buyer, or Contact Seller link is available in options for the specific transaction.
     
    Messages between members after purchase are are only visible to those respective members and are known as Successful Sale messages.  The member is informed of a new message via e-mail and a notice in the header of the member's personal account. The messenger works like a conversation board where members can post as many messages/replies as they wish for the same item/transaction subject, and that the whole conversation is visible for that specific subject. Hosted images may be added to the message body as illustrations if needed.
     
    All buyer and seller messages are also accessable on the member's personal account Messaging page and are titled Successful Sale respectively.
     

    Spoofing & Phishing
    Criminals create fake e-mails with links to webpages that may look similar to the Bids-Plus website and webpages (but are not) in attempt to steal personal information from inadvertent members. This is called Spoofing or Phishing, and is illegal. Members should therefore be extremely cautious if they receive any e-mails with links to websites and webpages that ask the member to communicate personal information as :
     
    Bids-Plus will never ask a member to communicate any personal information that we already have received from the member during registration.
     
    Bids-Plus will therefore never ask a member information that is already communicated in the member's personal account (username, password, e-mail, name, address, phone number, date-of-birth...), or any sensitive information such as credit card numbers, pin/security codes, CVV codes etc...
     
    All Bids-Plus e-mails are sent through a SSL/TLS secured independent server.
     
    • Bids-Plus also offers an e-mail verification function for all e-mails sent to members. A copy of each e-mail sent to members along with a unique e-mail identification (eID) is registered by Bids-Plus. A member can therefore verify an e-mail's authenticity by simply connecting to their personal account and entering the eID received in the e-mail on the My Account » Verify E-mail (eID) page.
    i) A correct eID confirms that a message was sent to that specific member, and that the content of the e-mail received can be verified with the copy of the message provided on eID authentification.
    ii) A correct eID does not confirm that the e-mail is authentic (the e-mail must be verified with the copy message provided on eID authentification).
     
    Spoofing or Phishing is hence no longer possible because even if the eID is copied and used in an illegally modified e-mail, the illegal e-mail will never correspond to the copy message provided on eID authentification, even if the copied eID is authentic. The eID is also linked to the member, so only the member who the e-mail was intended for can verify an eID authentification, and only once logged into their personal account.
     
    • E-mails and messages sent are either temporary (erased once sent), or Bids-Plus encrypts the copies of e-mails on our servers with a 256-bit encryption so that even the message content is not readable in our database.
     

    Real Bids-Plus Website Links & Webpages
    Members should be very cautious when receiving messages or e-mails that request information or have links to webpages that request information. These pages may well look very real, but it is very important to verify first that what you are seeing is well from Bids-Plus. The member can should make certain checks.
    E-mails
    • All e-mail can be verified with the eID authentification method detailed above in the Spoofing & Phishing section.
    • Bids-Plus will never ask any personal information via e-mail. If you feel that the e-mail received is questionable, please contact us immediately.
    • Bids-Plus will always address the e-mail directly to the member "Dear John Doe".
    • Bids-Plus will never send attachments, nor make flagrant spelling or grammar errors.
    URL Links (Websites & Webpages)
    - The URL address of a link for Bids-Plus everywhere, and hence in messages or e-mails, will ALWAYS begin with the URL http://bids-plus.com/ .... and nothing else!
     
    Are Bids-Plus links :
    http://bids-plus.com/help,page,content_pages
    http://bids-plus.com/abc,name,4122157,auction_id,auction_details
    http://bids-plus.com/login.php
    http://bids-plus.com/members_area.php?page=account&section=pending_payments&do=send_reminder&kY=z651LcKnr3LLtfrOg3CCM17-ZX5Gg0mKNJVQ&sY=b78b0ff8ba065hns4g127ohjgt5d3032140d64
    http://bids-plus.com/login.php?redirect=http://bids-plus.com/3,message_handle,425235,winner_id,message_board
     
    Are not Bids-Plus links : (examples)
    • http://auctions-bids-plus.com/help,page,content_pages#65eee3fa0584
    • http://bids-plus.com.signin@12.23.56.2/abc,name,4127,auction_id,auction_details
    • http://bids-plus.security-ds.com/login.php
    • http://bids-plus.com.members/update_user_details.html
     
    As a general rule, you must always make sure that there is absolutely nothing before and/or after bids-plus.com except the forward slash (/). If a member is not sure about a link they can always start from the homepage http://bids-plus.com... or contact us and communicate to us the suspected link.
     

  • My Store

    Open or Close
    General
    All members may open a store on Bids-Plus. Stores have multiple advantages and features for listing items, and offer a greater visibility for the seller and their items to potential buyers. Stores types and fees are classified by the number of items that can be listed in the store, and the features and advantages offered. There are also a multitude of customizable settings and content available as described below.
     

    Store Fees
    Store fees are charged on a monthly 30-days cycle subscription depending on the store type. Store type upgrades are possible during the subscription period where the difference will only be charged depending on the upgrade date. The store subscription is charged automatically to the sellers account balance, and the details and invoice can be viewed on the My Account » Account History page in the member's personal account with Store Subscription Payment - (store type) as payment details. The following store fees are indicated excluding sales tax (VAT), with VAT only charged to EU members. The VAT is 21% (example: An EU member will be charged 41,32€ + 21% VAT = 50€ for an Expert store subscription).
     
     
    EU business members with a valid intra-community EU VAT number may apply for tax exemption on store fees when they register, or after on the My Account » Manage Information page of the member's personal account Tax Exemption Request option for business clients. Non-EU business members should not apply for tax exemption on store fees because they already do not pay VAT on store fees.
     

    Features, Settings & Advantages
    Store features and settings are available for all store types and can be configurated via the My Store menu in Extras of the member's personal account.
    - Custom store URL link.
    - Custom personalisation for branding such as logo, pages (About Us, Specials, Shipping, Terms), categories, store description and meta description.
    - Custom styling such as layouts, colors, themes and design templates.
    - Featured Stores for Pro, Expert and Platinum store subscriptions are predominant on the Stores directory page, and therefore have a greater visibility.
    - Members may also create a password access to their store for limited member access.
     
    Stores also have a site fees advantage where no site fees are charged if the listing is posted only in the store. This means that all available options are free of any charge for store only listings and summerized in comparison to site and both site and store listings in the table below.
     
    Summary listing features in Site, Store or both Site and Store | Bids-Plus.com
     

  • Bulk Lister

    Open or Close

    Editing In Progress...

  • Customer Services

    Open or Close
    General
    Bids-Plus offers 4 levels of customer service depending on the subject of the request:
    1 - Items/Listings
    Questions and enquiries directed to other members concerning item/listing for sale should be sent via the item's description page Ask the Seller a Question.
     
    2 - After-Sales
    Questions and enquiries directed between members after a sale (buyer-seller) should be sent via the member's personal account Won Items » Contact Seller for buyers, or Sold Items » Contact Buyer for sellers link in options for the respective transaction.
     
    3 - Abuse Reporting
    Reporting any abuse noticed or encountered by other members:
    i) For items on the item's description page » Report Item link top right box.
    ii) For members on the My Account » Report Abuse page in the member's personal account.
    iii) For feedbacks on the Feedback » My Feedback page in the member's personal account Report Feedback link in options for respective feedback.
     
    4 - Contact Us
    Questions and enquiries directed to Bids-Plus services and website should be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to the respective service detailed below.
     

    Contact Us
    We require that all questions be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to our specific services for internal management purposes and to facilitate the follow-up to each request. Questions directed to our services will be replied to within 2 business days.
    General
    - Non-members can contact us for any general question directly via Live Chat Support, from the Contact Us form, or by e-mail at customer-service@bids-plus.com
    - Members can contact us for any questions directly via Live Chat Support, from the login members Contact Us form, or by e-mail at cs-members@bids-plus.com
    Site Fees
    All questions concerning site fees can be directed to the collections department at the e-mail address fee-collection@bids-plus.com
    Commercial & Partner
    Commercial, partner and web development questions can be directed to the sales department at the e-mail address sales@bids-plus.com
    Bugs & Errors
    Any system bugs and/or errors noticed can be reported to our web control department at the e-mail address webmaster@bids-plus.com