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14 Dec. 2017  CET - Advanced Search

Help Topics

  • Buyer Seller Protection

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    General

    Bids-Plus offers security on transactions to all members defined as the Buyer & Seller Protection. The Buyer & Seller Protection are limitations, rules and controls which help in completing transactions and restrict any abuse that might occur during transactions. This extra security is available to all members depending on their status (buyer or seller) to the transaction, and their respective responsibilities. They are detailed in the sections below for Unpaid Items, Non-Received Items, Wrong Items and Withheld Payments.
    Please also see the Help > Disputes page for more all information on the corresponding dispute: Unpaid Items, Non-Received Items, Wrong Items and Withheld Payments.
     

    Unpaid Items

    Buyer Protection
    - If the buyer pays by direct payment with their account balance (e-Wallet), the Pending Payment held by Bids-Plus is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Buyers can choose to pay directly with their account balance (e-Wallet) or other direct payment method (PayPal) completely avoiding Unpaid Item Disputes.
    Advantages:
    i) Avoid that sellers overlook the buyer's payment as indicated directly as Paid.
    ii) Reduce the chance that sellers forget or neglect to indicate that they have received the payment from the buyer.
    iii) Faster shipping of order with direct confirmed payment resulting in that the buyer receives their order faster avoiding the opening of disputes.
    - Sellers can only open an Unpaid Item Dispute from 4 days after the initial purchase date.
    - Buyers cannot be notified for an Unpaid Item if they provide a proof of payment.
    - An Unpaid Item Dispute is automatically resolved and closed on any direct or confirmed payment.
    Seller Protection
    - Sellers can avoid unpaid items by offering direct payment methods (eg. Account payment (e-Wallet), PayPal...).
    - Buyers cannot leave feedback to sellers if they do not complete payment.
    - Sellers can open an Unpaid Item Dispute if the buyer does not complete payment.
    - Sellers can request a Final Sale Fee (FSF) refund if the Unpaid Item Dispute is reported and closed by the site mediator.
     

    Non-Received Items

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment held by Bids-Plus is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Buyers can choose to pay directly with their account balance (e-Wallet) or other direct payment method (PayPal).
    Advantages:
    i) Avoid that sellers overlook the buyer's payment, and use it as a reason for non-delivery, as indicated directly as Paid.
    ii) Reduce the chance that sellers forget or neglect to indicate that they have received the payment from the buyer and use it as a reason for non-delivery.
    iii) Faster shipping of order with direct confirmed payment resulting in that the buyer receives their order faster avoiding the opening disputes.
    - Buyers can open a Non-Received Item Dispute even if the seller hasn't indicated that they have received the payment, but will need to supply a proof of payment to resolve the dispute.
    - Sellers can only leave feedback if they have irreversibly indicated that they have Sent/Completed the order.
    Seller Protection
    - Buyers can only open a Non-Received Item Dispute from 10 days after the initial purchase date.
    - Buyers cannot open a Non-Received Item Dispute if they have an Unpaid Item Dispute currently open against them by the seller, or if they have already indicated the order status as Received & Satisfied.
    - Non-Received Item Dispute are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
     

    Wrong Items

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    Seller Protection
    - Buyers cannot open a Wrong Items Dispute if they have an Unpaid Item Dispute currently open against them by the seller, or if they have already indicated the order status as Received & Satisfied.
    - Wrong Items Dispute are automatically resolved and closed if the buyer indicates the order status as Received & Satisfied.
    - Sellers cannot be notified for a Wrong Item unless the buyer can provide physical proof of claim (photo/image, official document, police report...).
     

    Withheld Payments

    Buyer Protection
    - If direct payment with account balance (e-Wallet), the Pending Payment is released to the seller only if the buyer indicates that they have received and are satisfied with the order (see the Help > Account Balance (e-Wallet) page for more details on account balance payments and Pending Payment management).
    - Pending Payments can be checked and managed by buyers and sellers on the Pending Payments page of the member's account.
    - Sellers can only open a Withheld Payment Dispute from 10 days after the initial purchase date, and after sending 3 release payment reminders to the buyer.
    - Sellers cannot open a Withheld Payment Dispute unless they have indicated that they have sent and completed the order.
    - Sellers cannot open a Withheld Payment Dispute if a Non-Received or Wrong Item Dispute is currently open against the seller.
    - The Withheld Payment Dispute is automatically resolved and closed if the buyer releases the Pending Payment.
    Seller Protection
    - Buyers can only hold a Pending Payment if they open a Non-Received or Wrong Item Dispute.
    - The buyer must provide physical evidence as proof (photo/image, official document, police report...) for a Wrong Item Dispute, and sellers cannot be notified for a Non-Received Item if they can provide a proof of shipping and tracking from an official postal service.
    - The seller can leave any type of feedback once they have indicated the order as Sent/Complete.
    - The Pending Payment is automatically released to the seller 45 days after the initial purchase date unless a Non-Received or Wrong Item Dispute is currently open.