Bids-Plus offers 4 levels of customer service depending on the subject of the request:
1 - Items/Listings
Questions and enquiries directed to other members concerning item/listing for sale should be sent via the item's description page Ask the Seller a Question.
2 - After-Sales
Questions and enquiries directed between members after a sale (buyer-seller) should be sent via the member's personal account Won Items » Contact Seller for buyers, or Sold Items » Contact Buyer for sellers link in options for the respective transaction.
3 - Abuse Reporting
Reporting any abuse noticed or encountered by other members:
i) For items on the item's description page » Report Item link top right box.
ii) For members on the My Account » Report Abuse page in the member's personal account.
iii) For feedbacks on the Feedback » My Feedback page in the member's personal account Report Feedback link in options for respective feedback.
4 - Contact Us
Questions and enquiries directed to Bids-Plus services and website should be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to the respective service detailed below.
We require that all questions be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to our specific services for internal management purposes and to facilitate the follow-up to each request. Questions directed to our services will be replied to within 2 business days.
- Non-members can contact us for any general question directly via Live Chat Support, from the Contact Us form, or by e-mail at firstname.lastname@example.org
- Members can contact us for any questions directly via Live Chat Support, from the login members Contact Us form, or by e-mail at email@example.com
All questions concerning site fees can be directed to the collections department at the e-mail address firstname.lastname@example.org
Commercial & Partner
Commercial, partner and web development questions can be directed to the sales department at the e-mail address email@example.com
Bugs & Errors
Any system bugs and/or errors noticed can be reported to our web control department at the e-mail address firstname.lastname@example.org