Bids-Plus.com | Free Online Auction, Buy Now & Swap Website

Bids-Plus.com

auction, buy now and swap website

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14 Dec. 2017  CET - Advanced Search

Help Topics

  • Customer Services

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    General
    Bids-Plus offers 4 levels of customer service depending on the subject of the request:
    1 - Items/Listings
    Questions and enquiries directed to other members concerning item/listing for sale should be sent via the item's description page Ask the Seller a Question.
     
    2 - After-Sales
    Questions and enquiries directed between members after a sale (buyer-seller) should be sent via the member's personal account Won Items » Contact Seller for buyers, or Sold Items » Contact Buyer for sellers link in options for the respective transaction.
     
    3 - Abuse Reporting
    Reporting any abuse noticed or encountered by other members:
    i) For items on the item's description page » Report Item link top right box.
    ii) For members on the My Account » Report Abuse page in the member's personal account.
    iii) For feedbacks on the Feedback » My Feedback page in the member's personal account Report Feedback link in options for respective feedback.
     
    4 - Contact Us
    Questions and enquiries directed to Bids-Plus services and website should be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to the respective service detailed below.
     

    Contact Us
    We require that all questions be asked via Live Chat Support, sent via the contact us form, or sent by e-mail to our specific services for internal management purposes and to facilitate the follow-up to each request. Questions directed to our services will be replied to within 2 business days.
    General
    - Non-members can contact us for any general question directly via Live Chat Support, from the Contact Us form, or by e-mail at customer-service@bids-plus.com
    - Members can contact us for any questions directly via Live Chat Support, from the login members Contact Us form, or by e-mail at cs-members@bids-plus.com
    Site Fees
    All questions concerning site fees can be directed to the collections department at the e-mail address fee-collection@bids-plus.com
    Commercial & Partner
    Commercial, partner and web development questions can be directed to the sales department at the e-mail address sales@bids-plus.com
    Bugs & Errors
    Any system bugs and/or errors noticed can be reported to our web control department at the e-mail address webmaster@bids-plus.com