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14 Dec. 2017  CET - Advanced Search

Help Topics

  • Managing Transactions

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    General
    Buyers and sellers can manage the transactions made on Bids Plus via the personal account of the member. The member's personal account is divided into sections to help members manage their account and transactions depending on the status of the member (buyer and/or seller). As a buyer, the member can consult and manage all options available to that status in the Buy section of the personal account. As a seller, the member can consult and manage all options available to that status in the Sell Section of the personal account. All options and features available to members are regulated by the Transaction Control Management (TCM).
     

    Transaction Control Management (TCM)
    The Transaction Control Management (TCM) is the controls and features available to members when managing transactions and is always based on the transaction sequence:
     
    Purchase » Payment » Shipping » Reception » Completion
     
    In respect to the members engaged in the transaction, the status and sequence direction can never be changed once it has been confirmed.
    This means that:
    - A purchase can no longer be cancelled once the payment has been confirmed.
    - The payment, shipping and reception status cannot be modified once confirmed.
    - The completion of a transaction is final.
     

    Status Bar & Options
    Buyers and sellers have the same status bar visible for each transaction. The status bar is used to inform the member of the transaction status which controls the options available to the member in respect to the Transaction Control Management (TCM) sequence detailed above. As the transaction advances, members will have features and options available to them depending on the member's status to the transaction (buyer or seller) which will help them in completing the transaction.
     
    As Buyer
    Buyers must manage transactions in respect to Bids-Plus rules and policies, and to the information provided by the seller in the item's description. The buyer can contact the seller at any moment of the transaction on the Buy » Won Items page Contact Seller link in options for the specific transaction. For security reasons, all buyers are required to inform the seller when they have received and/or are satisfied with their purchase via the Received & Satisfied ? link on the Buy » Won Items page in options for the specific transaction, or contact the seller if there is an error and/or issue with the transaction (see Buyer & Seller Protection above and Non-Received or Wrong Items in Disputes below).
     
    Buyers are bound by a contract of sale in international commercial law once they have purchased, or is the winning bidder in the case of an auction, the goods and/or services. This means that buyer has an obligation to pay for their purchase for the price agreed upon, and agree to the acceptance of the service and/or reception of the goods for the price paid.
     
    Once the buyer has purchased an item(s), or is the winning bidder in the case of an auction, the won item will be shown in the Buy » Won Items page of the buyer's personal account. If the seller offers direct payment as a payment method, the buyer can pay directly on purchase, or after as with a won auction, in the Won Items section for the specific transaction. If the seller offers offline payment methods (bank transfer, cash-on-pickup, cash-on-delivery, cheque...), the buyer can contact the seller for the payment details or View Bank Details for payments by bank transfer in Options for the specific transaction on the Won Items page. The buyer can also request a receipt/invoice from the seller and group the transactions if multiple purchases from the same seller. The payment is confirmed automatically with a direct payment, or must be confirmed by the seller in the case of an offline payment. The status of a transaction is Waiting Payment untill the payment is confirmed. Buyers can leave a feedback to sellers only from when they have completed payment and that it has been confirmed. If there is an issue with the payment of a transaction, the buyer must inform the seller immediately and solve the issue.
     
    When paid, the order status is changed automatically to Processing where the seller will process the order and/or prepare the item(s) for shipping. The Processing period of an order depends on the seller and is normally communicated in the item's description. Once the order has been processed and/or sent, the seller must change the order status to Sent/Complete. Buyers must be lenient with shipping delays as mostly in control of shipping services independent of the seller and are therefore indicated only as estimations. This is not the case if the buyer and seller have agreed specifically on a delivery or reception date. Sellers can leave feedback to a buyer only if they have indicated the order as Sent/Complete. If there is an issue with processing the transaction and/or delivery of the goods or service, the seller must inform the buyer by changing the order status to Delayed or Error/Problem, contact the buyer, and solve the issue.
     
    In accordance to the contract of sale, the buyer has the obligation to accept deliverance of the goods and/or services agreed upon in the contract of sale for the details and price. The buyer must therefore inform the seller that they have received and are satisfied with the order on reception. This can be done on the Won Items page Received & Satisfied link for the specific transaction. Once the order status has been changed to Received & Satisfied, the order is recognized as complete and the transaction closed. If there is an issue with the reception and/or the goods or service themselves, the buyer must inform the seller to solve the issue before indicating the order as Received & Satisfied.
     
    Bids-Plus offers Buyer Protection to buyers to limit risks and abuse and is detailed in the Buyer & Seller Protection section above.
     
    If a seller doesn't solve an issue with a transaction, the buyer may open a Non-Received or Wrong Item dispute on the Won Items page for the specific transaction (see Disputes section below).
     
    As Seller
    Sellers must manage transactions in respect to Bids-Plus rules and policies, and to the information provided to the buyer in the item's description. The seller can contact the buyer at any moment of the transaction on the Sell » Sold Items page Contact Buyer link in options for the specific transaction. Sellers are required to update the transaction status immediately and appropriately to inform the buyer of any changes to their order. The status changes available to the each transaction in respect to the Transaction Control Management (TCM) system are 2 payment status Unpaid and Paid, with 6 transaction status Waiting Payment, Processing, Delayed, Error/Problem, Sent/Complete and Received & Satisfied (for buyer).
    Limitations:
    - The payment status Paid is non-reversible (a payment status indicated as Paid cannot be changed to Unpaid).
    - The seller may process the order even if the payment status is Unpaid (all transaction status possible even if other payment arrangements are made between the buyer and seller).
    - Once the payment status is Paid, the transaction status is automatically changed from Waiting Payment to Processing.
    - The transaction status Sent/Complete is non-reversible (The transaction status can no longer be indicated as Processing, Delayed or Error/Problem once the seller has indicated the transaction status as Sent/Complete).
     
    Sellers are bound by a contract of sale in international commercial law once a buyer has purchased, or is the winning bidder in the case of an auction, the goods and/or services offered by the seller. This means that the seller has the obligation to deliver the goods and/or services purchased and paid for, transfer ownership to the buyer (issuing a proof of purchase, receipt or invoice), and guarantying the conformity of the goods and/or services to the description or specifications in the contract of sale.
     
    Once a buyer has purchased an item(s), or is the winning bidder in the case of an auction, the sold item will be shown in the Sell » Sold Items page of the seller's personal account. If the seller offers direct payment as a payment method, the buyer can pay directly on purchase, or after as with a won auction, in the Won Items page of the buyer for the specific transaction. If the seller offers offline payment methods (bank transfer, cash-on-pickup, cash-on-delivery, cheque...), the buyer can contact the seller for the payment details or the seller can Send Bank Details to the buyer for payments by bank transfer in Options on the Sold Items page for the specific transaction. Sellers can also Send Invoice/Receipt to the buyer and/or group transactions if multiple purchases from the same buyer. The payment is confirmed automatically with a direct payment, or must be confirmed by the seller in the case of an offline payment. The status of a transaction is Waiting Payment untill the payment is confirmed. Buyers can leave a feedback to sellers only from when they have completed payment and that it has been confirmed. If there is an issue with the payment of a transaction, the buyer must inform the seller immediately and solve the issue.
     
    When paid, the order status is changed automatically to Processing where the seller will process the order and/or prepare the item(s) for shipping. The Processing period of an order depends on the seller and is normally communicated in the item's description. Once the order has been processed and/or sent, the seller must change the order status to Sent/Complete. Buyers must be lenient with shipping delays as mostly in control of shipping services independent of the seller and are therefore indicated only as estimations. This is not the case if the buyer and seller have agreed specifically on a delivery or reception date. Sellers can leave feedback to a buyer only if they have indicated the order as Sent/Complete. If there is an issue with processing the transaction and/or delivery of the goods or service, the seller must inform the buyer by changing the order status to Delayed or Error/Problem, contact the buyer, and solve the issue.
     
    In accordance to the contract of sale, the buyer has the obligation to accept deliverance of the goods and/or services agreed upon in the contract of sale for the details and price. The buyer must therefore inform the seller that they have received and are satisfied with the order on reception. This can be done only by the buyer on the Won Items page Received & Satisfied link for the specific transaction. Once the order status has been changed to Received & Satisfied, the order is recognized as complete and the transaction closed. If there is an issue with the reception of the goods by the buyer and/or the goods or service themselves, the buyer must inform the seller to solve the issue before indicating the order as Received & Satisfied.
     
    Bids-Plus offers Seller Protection to sellers to limit risks and abuse and is detailed in the Buyer & Seller Protection section above.
     
    If a buyer doesn't solve an issue with a transaction, the seller may open an Unpaid Item or Withheld Payment dispute on the Sold Items page for the specific transaction (see Disputes section below).